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Studio Policy

48-HOUR CANCELLATION and RESCHEDULING POLICY

(Not Applicable for all Group Classes)

Regardless of circumstances, private lessons not cancelled or rescheduled a minimum of 48 hours before the start time will be charged at full rate.

Bookings MUST be officially rescheduled using the link located in the confirmation email sent to you.
Only in case of emergencies, email connect@adelinegan.com

BOOKINGS AND REFUNDS

- Confirmation of bookings will be sent via email once payment is received.
- Payment method: All major credit cards are accepted by our well-secured online payment platform.
- There will be no refunds made for all purchases of group lessons, private lessons and gift certificates.

FEELING UNWELL?

We would recommend that all lessons be rescheduled If you are recovering from the flu or your recovery has been less than 7 days from it.  Lessons will be cancelled at the teacher's discretion with no provision of a makeup lesson if you've arrived unwell. We seek your kind understanding in this matter to prevent the spreading of influenza in our studio.

PREPAID LESSON FEES

Confirmation of bookings will be made once payment is received.
Payment methods: We accept all major credit cards

In the event of a late cancellation or rescheduling (less than 48 hours notice) or a no-show, the prepaid lesson fee will be forfeited.

EXPIRY DATES

All prepaid lesson credits have a date when they expire:

  • Packages: 8 weeks from purchase
  • Gift certificates: 1 year from purchase

After the expiration date has passed, any unused lesson credits will be forfeited.

TEACHER CANCELLATION

If the teacher needs to cancel a lesson, a make-up lesson may be booked at a time that is mutually convenient.

HOLIDAY LESSONS ARE NOT AUTOMATICALLY CANCELLED

Prior notice will be given when Adeline Gan Vocal Studio is closed due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual. If you wish to move or cancel your lesson due to a holiday, please see the 48-Hour Cancellation or Rescheduling Policy.

TARDINESS

If you arrive late, your lesson will still end at the scheduled time. This loss of time will not be made up at another time. If you arrive on time but the previous lesson runs late, you will be given your full-allotted time. Please allow 2 minutes of turnover time to the next lesson.

Please be on time, but try not to arrive any more than 5 minutes before your scheduled lesson to limit disruption of the previous lesson.

REGULAR RECURRING LESSONS

Regular recurring lesson time slots will repeat every week or every other week on the same day and time until the student asks to discontinue the time slot. Cancelling one or several lessons means only those lessons are cancelled, and the regular lesson schedule will continue automatically after.

The student is responsible to pay for and attend all lessons not cancelled or rescheduled before the 48-hour deadline.

PRIVACY

The main purposes for which your personal data is collected, used or disclosed by Adeline Gan Vocal Studio include providing you with our products and services, managing your subscriptions, renewals and your account, processing payments, improving our products and services, as well as sending you marketing and promotional offers on products and services, and personalized content and advertising based on your preferences or demographics

ENROLLMENT CRITERIA

We reserve the right to not accept any client/student bookings at our personal discretion and will not bound to provide reasons for exercising that right.

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